Frequently Asked Questions

What you are wondering about spending a night in a treehouse

Below you will find the answers to questions we are frequently asked about spending a night in a treehouse.
But if you have other questions, please feel free to ask us through the contact form or by calling us on +33 6 79 36 80 63. It will be our pleasure to answer your questions.

Starting at what age can children sleep in a treehouse?

Children can have this unforgettable experience starting at age 2. Our 2 family treehouses were specially designed to ensure the safety of our dearest little ones, both inside (with safe beds) and on the deck (with safety gates in front of the staircases).
Remember that the Great Bear treehouse and the Knight’s treehouse can accommodate up to five people.

What should we bring for our night in the treehouse?

We provide everything you need to spend a comfortable night in our treehouses. When you arrive, the beds will be made and we will take you to the treehouse with a “survival” bag containing battery-operated torches, dynamo torches, binoculars, candles, water, etc.
You must come with a charged mobile phone (to let us know in the event of a problem) and remember to bring your toiletries if you’d like to use the two bathrooms available in the castle (we do not provide towels).
If it rains, we recommend bringing waterproof shoes as the treehouses are located in the woods. We also recommend bringing a second pair of shoes so as to avoid tracking mud into your treehouse
.

What time can we arrive at our treehouse?

You can arrive anytime between 4.00 and 7.00 p.m. (6.00 p.m. in the winter). If you plan to arrive after 7.00 p.m., you may be charged an additional late arrival fee of €10 for each hour the person at the front desk spends waiting for you.
We kindly ask you to provide us with your estimated time of arrival before your trip, so that we can receive you in the best conditions possible.

Can we eat dinner in our treehouse?

You can eat either on the deck or inside your treehouse. You have two options: order one of our delicious dinner baskets or bring your own picnic.
For obvious reasons, cooking is forbidden inside the treehouse with a portable stove or barbecue (don’t laugh – we speak from experience!).
And if you wish to try the local restaurant fare, we recommend the Auberge de la Fontaine in Laàs.

Composting toilets? How do they work?

Our treehouses have no running water, but they are not without comfort: each treehouse comes equipped with a composting toilet. Have no fear: it isn’t complicated. Just pour in some sawdust rather than flushing. Sawdust absorbs unpleasant odours and dries out waste. The composting toilets are emptied and cleaned every day.
If you prefer “traditional” toilets, there are four restrooms open around the clock, as well as toilets in our bathrooms.

Are the treehouses heated?

Our treehouses have small propane space heaters for cooler nights to make sure you are nice and toasty in your treetop haven. The heaters are risk-free, since they all come equipped with a CO² detector. The Shibumi Ecolodge has electric heaters.

Where do we eat breakfast?

On the deck of your treehouse, of course! Or inside the warmth of your treehouse when the weather is cooler! We will bring you your breakfast basket at around 8.30 and attach it to a rope. You need only hoist it up using the pulley on your deck, then enjoy your breakfast as you watch the morning ballet of the animals in the woods.
The breakfast basket is included in the price. It includes a hot drink (that you will choose when you arrive), bread, butter, jam, apple juice (from the Château de Laàs orchard), a piece of fruit, and yogurt. Your day will be off to a great start!

Are there showers in the treehouses?

Our treehouses have no running water or electricity. But you will be given access to two bathrooms with walk-in showers in the castle, which is located within 300 m of each treehouse. They are accessible when the front desk is open, between 8.00 a.m. and 7.00 p.m.
Important: remember to bring towels, as these are the only things we don’t provide.

What time do we need to check out from our treehouse?

You can stay in your treehouse until 11.00 a.m.

It’s raining. Can I cancel or postpone my night in the treehouse?

Our bookings include cancellation insurance, which lets you cancel or postpone a trip in the event of illness, accidents, or death upon presentation of a medical or death certificate. We will reimburse you for the entire amount paid or postpone your trip to our treehouses to a later date, free of charge.
Save cases of force majeure (and rain is not considered force majeure!), we will withhold the equivalent of 30% of the price of the trip for any trip cancelled more than 30 days before the arrival date. Between 30 and 8 days before the trip, 60% of the amount will be withheld. For any trip cancelled within 7 days prior to the arrival date, no reimbursements will be issued and dates will not be changed.
However, if Météo France issues an Orange Alert for dangerous weather (thunderstorms or violent storms), we will automatically cancel your trip for safety reasons. In that case, we will offer you accommodations in a nearby bed and breakfast + a 50% discount on your next stay with us. If you do not wish to take advantage of the alternative accommodations, you can opt for full reimbursement or postpone your trip within the following 12 months.

Can I pay for my night in the treehouse with holiday vouchers?

We do accept holiday vouchers, but it is not possible to book a treehouse online with this payment method. Just call us on +33 6 79 36 80 63 and we will book your treehouse in person.

Is it possible to book a Temps Suspendu treehouse with a Smartbox or Wonderbox?

No. We did not wish to be included on the list of destinations for these boxes.
On the other hand, we offer our own gift vouchers for spending a night in the treetops, beginning at €137. Gift vouchers are valid for two years from the date of purchase.