Le Temps Suspendu treehouses terms and conditions of sale

1. PAYMENT
The cost of the trip must be paid in full upon booking. The additional processing fees are for the treehouse insurance (set fee of €2 per treehouse, regardless of how long you stay). You will receive a booking confirmation via email once your payment has been received. The booking confirmation will include practical information about your trip.
Caution: provisional bookings may be cancelled in the event of late payment. Provisional bookings are held for 10 days.

2. ACCEPTED PAYMENT METHODS
· Bank transfer: Crédit Agricole Pyrénées Gascogne
Account details: 16906 / 00017 / 87014791009 / 30
IBAN: FR76 1690 6000 1787 0147 9100 930
BIC: AGRIFRPP869
– Cheque made out to “SASU Castèth et Enigmes”
(French accounts only)
– Bank transfer: Crédit Agricole Pyrénées Gascogne
– Bank card: Eurocard, Mastercard, Visa.
– Holiday vouchers: ANCV
Your booking reference number must be provided with payment.

3. ACCOMMODATION CAPACITY
The number of people mentioned per accommodation in our rates is the maximum authorised number of occupants in view of the available facilities. This number cannot be surpassed for safety reasons.

4. TREEHOUSE INSURANCE
In view of the specificity of this lodging, specific insurance coverage is included in the rental price. It provides coverage for the clauses specified below:
4/1 – Change or cancellation on your part PRIOR to your arrival
In the event of serious illness, a serious accident, or death, and upon presentation of a medical or death certificate, the treehouse insurance will reimburse your payment in full.
For any trip cancelled more than 30 days before the date of arrival that is not covered by the cancellation clauses listed above, we will withhold the equivalent of 30% of the cost of the trip. Between 30 and 8 days before the trip, 60% of the amount will be withheld. For trips cancelled within 7 days prior to the date of arrival, or cut short or unused for any reason, the complete cost of the trip booked will be due and will remain the property of the “Castèth et Enigmes” SASU.
4/2 – Modification or cancellation on our part PRIOR to your arrival
In the event of an orange weather alert, with outside events forecast that are out of our control, such as thunderstorms or storms, management reserves the right to cancel your trip for safety reasons. In this event, we will give you the opportunity to postpone your trip to a later date within the following 12 months. If you have already left your home, we can help you find new accommodations for the night. If none of these solutions are to your liking, the complete cost of your trip will be reimbursed. No other compensation may be requested.
4/3 – Change or cancellation on your part AFTER ARRIVAL
If you refuse to enter the treehouse (fear of heights), we will help you find accommodations nearby. If no other accommodations are available, the cost of the trip will be reimbursed, except for the processing fee.
4/4 – Modification or cancellation on by SASU Castèth et Enigmes AFTER YOUR ARRIVAL
In the event of an orange weather alert, with outside events forecast that are out of our control, such as thunderstorms or storms, management reserves the right to cancel your night in a treehouse for safety reasons. You will be given the option of another type of accommodation according to availability and at no extra charge. In this case, and only in this case, you will be given a 50% discount on an equivalent trip to a treehouse within the following 12 months. No other compensation may be requested. If and only if no other accommodations are available, the complete cost of the trip will be reimbursed or a date change will be offered within the following 12 months.

5. RATES
The rates listed on our website and in our brochures may be changed according to economic conditions or regulations, as they include all taxes. Only the price listed on your exchange voucher or other confirmation notice is final.
Rates include the night in the treehouse, the breakfast basket, cancellation insurance, and the tourist tax (€0.60 per adult).

6. GIFT VOUCHERS
Gift vouchers are issued and sent as soon as payment is received in full.
So that we can organise ourselves for peak periods, gift voucher recipients must reserve the date of their stay within one month at most after the gift voucher is issued.
Gift vouchers are valid for two years from the date of issue.
The change or cancellation policy is the same as that stipulated in articles 4 and 5 of the terms and conditions. It is possible to extend the validity of a gift voucher if it expired less than three months ago. In this case, the validity of the gift voucher may be extended for one year. Just send us your request in writing, along with your gift voucher. Please provide your name and address and send your request to: Château des Enigmes, Domaine de Laàs – Castèth et Enigmes – Service bon cadeau – 64390 Laàs – France. Include a cheque for €30, made payable to “Castèth et Enigmes,” to cover the related processing fees.

7. CHILDREN
Children’s ages are calculated based on their birthdays as of the start date of the trip. An official document showing the age of the children may be requested at the beginning of the trip. The presence of a responsible adult is required in the treehouses.
The Knight’s treehouse accommodates children starting at age 2.
The Great Bear treehouse accommodates children starting at age 2.

8. SPECIAL CONDITIONS
Access to the couple’s treehouses (even though they are safe) is forbidden to pregnant women, people who are afraid of heights, people who suffer from sleepwalking, and people with heart or vision problems.
Please inform us if you have any allergies.

9. ANIMALS
Pets are not allowed in the treehouses.

10. VALUABLES
Please do not leave items of value in the accommodations.

11. COMPLAINTS
All complaints relating to a trip must be addressed by registered mail with acknowledgement of receipt within 30 days after the trip to the following address: Castèth et Enigmes – Domaine de Laàs – 64390 Laàs – France.

12. DISPUTES
In the event of a dispute, the plaintiff may refer the case, contractually and excluding the jurisdiction where the defendant resides, to the jurisdiction of the location where the item was effectively delivered or where the service was provided.

13. YOUR TRIP
To prepare for your trip: you must bring a fully charged mobile phone as well as a towel.
– 48 h before your arrival, we request that you let us know what time you will be arriving (by email or telephone). You may check in between 4.00 p.m. and 7.00 p.m. (6.00 p.m. in the winter). If you will be arriving late or have a last-minute change of plan, you must keep us informed.
– Please bring dry shoes to wear inside the treehouse.
– During your trip, we ask that you follow all safety instructions provided by our staff.
– Your treehouse is equipped with a composting toilet. A bathroom is available next to our front desk and can be used between 8.00 a.m. and 7.00 p.m. A space heater will be provided in the winter and during cold weather.
– On the day of your departure, you must check out of the treehouse by 11.00 a.m. We ask that you leave the treehouse as clean as possible and return any equipment lent to you to the specified location.
So that we can improve our service to our guests, a guest book and satisfaction survey will be given to you so that you can share any suggestions or comments about your trip.

CASTETH ET ENIGMES
Simplified single shareholder company with share capital of €20,000
Château de Laàs – 64390 Laàs – France
SIRET: 82470039700014
European VAT no.: FR 94824700397